Eligibility
- Item is unused, in original packaging, with all accessories.
- Returned within 7 days of delivery.
- Proof of purchase (order reference) is provided.
Non-returnable items
- Hot meals and perishable groceries.
- Personal care, beauty and intimate items once opened.
- Phone airtime and digital reward codes.
How to return
- Open your order and tap "Request return".
- A rider will pick up the item from your address in Owerri.
- Once inspected, your refund is issued within 3 business days.
Refund methods
Refunds go back to the original payment method, or as Ozb+ points (with a 10% bonus) if you prefer.